The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. Exceptions and non-returnable itemsĬertain types of items cannot be returned - such as special orders, pre-orders and ‘made to order’ items. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. Return shipping is based on cost at time of processing your return label the amount will be deducted from your return refund amount and is based on size, weight and distance. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. To start a return, please contact us at Or by phoning our office on 1300 995 448. You’ll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
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